Thank you for shopping with Natures Touch Accessories. We are committed to delivering your garden accessories safely and efficiently to customers worldwide. Please review our Shipping Policy carefully before placing an order.
Order Processing
All orders are processed after order confirmation. Orders are typically reviewed and prepared within 1–3 business days excluding weekends and public holidays.
Once your order has been processed and dispatched, you will receive a confirmation notification through the contact information provided during checkout.
Shipping Methods
We work with trusted local and international shipping partners to ensure secure delivery of your products. Shipping methods may vary depending on your destination and product availability.
Cash on Delivery Orders
As we currently offer Cash on Delivery (COD) only, customers are requested to ensure that the provided shipping details and contact information are accurate to avoid delivery issues or delays.
Shipping Charges
Shipping charges, if applicable, are calculated based on factors such as:
- Delivery destination
- Product size and weight
- Courier service availability
Any shipping fees will be displayed during the checkout process or communicated before order confirmation.
International Shipping
Natures Touch Accessories ships worldwide. International customers are responsible for complying with their local import rules, taxes, customs duties, or additional charges that may apply according to their country’s regulations.
Order Tracking
Tracking information may be provided once your order has been shipped, depending on the shipping carrier used. Customers can use the tracking details to monitor the status of their shipment.
Delayed or Lost Shipments
While we strive to ensure timely deliveries, delays may occasionally occur due to external factors beyond our control, including courier disruptions, customs processing, weather conditions, or high shipping volumes.
If your package appears lost or significantly delayed, please contact us at:
Email: [email protected]
Our team will work with the shipping provider to assist in resolving the issue.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping information at checkout. Natures Touch Accessories is not responsible for delivery issues caused by incomplete or incorrect addresses provided by customers.
Damaged Packages
If your package arrives damaged, please contact us within 48 hours of delivery with photos of the packaging and products so we can review and assist with a resolution.
Policy Changes
Natures Touch Accessories reserves the right to modify or update this Shipping Policy at any time without prior notice. Changes will become effective immediately upon posting on this page.